House of Chester Terms & Conditions
House of Chester
Terms & Conditions
Part Orders
We will advise you by email if we are unable to complete your order.
You can request us to ship those products that are available and then ship the remaining products later. However there will be a separate postage charge for each shipment so this will increase the cost of delivery.
We do not process charges for goods that are not ready for dispatch.
Delivery and costs
House of Chester will do its best to dispatch all goods within 24 hours of receiving your order.
Orders up to the value of £X carry a £Y delivery charge.
Orders over £X are delivered FREE.
The status of your order will be advised to you via email the instant it changes.
Depending on the volume and weight of the order, it will be sent by post, parcel service or courier.
For deliveries in the UK please allow up to 5 working days.
Order tracking
You will receive an email with a link to track the status of your order online.
Most goods will be sent by some form of recorded delivery and will require a signature on receipt.
Please make sure someone is available to sign for the goods and if you see any damage to the packaging, make a note on the courier’s delivery papers and advise us as soon as possible.
In all cases, unless you have the opportunity to open the parcel and inspect the goods for any shipping damage before the courier has left, it is advisable to sign "not inspected".
Returns Policy
You may return goods to House of Chester within 7 days of receipt if, for any reason, you are unhappy with them.
House of Chester must be contacted by telephone within 7 days of receipt if you intend to return any goods.
You will be responsible for the costs of returning the goods unless you received them in error, or there is something wrong with the goods.
We recommend you use a recorded delivery service.
Goods should be returned in their original packing and care should be taken to ensure they are not damaged in any way.
Prices
House of Chester makes every effort to ensure that all prices and product information are as accurate as possible. Prices and product availability may be changed without notice.
All goods include UK sales tax at 17.5%.
Payment
We use Google Checkout to process online transactions, this method is secure and well used worldwide.
There will be no contractual obligation between you and House of Chester for the supply by it to you of any product until such time as the goods are shipped and the credit card debited.
Any disputes or claims arising from such a contract will be subject to the jurisdiction of the English courts.
Security
Our website is secure. Credit card details are not stored online. We use secure SSL encryption systems for all transactions so you can shop in confidence.
Disclaimer
House of Chester does not expressly warrant that the information contained on this site is accurate, complete or totally current. House of Chester, its directors, employees and representatives disclaim all damages arising from the use of this site or any of the content and information included in the site.
This limitation of liability includes direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties implied or otherwise.
Privacy Policy
We are committed to protecting your privacy!
Your personal details are safe with House of Chester as we are totally committed to protecting your privacy.
E-mail addresses
We do not exchange, sell, rent or give away your email address or any other details to other companies.
Placing an order
When you place an order we need to know your name, address, credit card details and email address.
Credit card details are not stored or remembered by our online software.
Contact forms
We also hold details on our computers relating to the information you provide us with on our contact forms. We do this in order to reply to your enquiry.
If you do not want us to keep any of your details on file please advise us via e-mail.
Newsletter - unsubscribe
If you have subscribed to our newsletter and no longer wish to receive it, please click here to unsubscribe.
Cookies
Our website uses cookies to remember details such as your name and address. This saves returning customers time on subsequent visits.
Credit Card details are NOT stored online.
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